Vietnam Online Retail Store - General return policy

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General Returns Policy

You may return new, unopened items sold and fulfilled by Vietnam Online Retail Store within 30 days of delivery for a full refund. Items should be returned in their original product packaging. You have to pay for all Shipping fee.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item

Items that are Not Returnable

Vietnam Online Retail Store does not accept returns of the following items:

Items that are classified as hazardous materials or use flammable liquids or gases
Any product missing the serial number or UPC
Downloadable software products
Gift cards and gift certificates
Items purchased from sellers other than Vietnam Online Retail Store
Grocery products and Gourmet gift baskets cannot be returned; however, Vietnam Online Shop will issue a full refund for damaged products sold by Vietnam Online Retail Store

Partial Refunds

Partial Refunds will be issued for the following items:

Most items that are returned more than 30 days after delivery
Any item that has obvious signs of use
Any item not returned in the condition it was received

Subsidiaries

Vietnam Online Shop subsidiaries operating on third-party platforms, such as Warehouse Deals, may have different policies. Merchant policies are accessible before ordering, wherever product details are made available.

Large Items Shipped By Specialty Carriers

We are happy to accept returns for large items that are shipped via our specialty shippers. These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. Note: Returns that are not the result of our error will be subject to a return shipping fee which will be deducted from the refund.

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